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Browser did not open

  1. Select Reopen browser in the dock.
  2. If the dock copied a URL, paste that exact URL into your browser.
  3. Confirm the URL uses the intended vAudioLink panel domain.
  4. Complete the short device code if prompted.
  5. Return to OBS and wait for the next authorization poll.

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Waiting for authorization does not finish

  • Confirm browser sign-in completed successfully.
  • Confirm the browser and dock are using the same intended account.
  • Do not start a second authorization flow unless the first expired.
  • Check Windows time and network access.
  • Select Cancel, start sign-in again, and approve the new device code.

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“Sign-in expired” or authorization issue

Device authorization is time-limited. Start a new sign-in from the dock and complete it promptly. Do not reuse an old browser tab or old device code.

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“Signed in — plan required”

The account is authenticated but cannot create that hosted room.
  1. Open the vAudioLink panel.
  2. Confirm the intended account and subscription state.
  3. Refresh account status in the dock where available.
  4. If billing appears active but access remains unavailable, contact support with the account email omitted from public channels.

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Guest key is rejected

Check in this order:
  1. Host and guest opened the same product.
  2. The complete key was copied without edits.
  3. The host has not ended the room.
  4. The host has not rotated the key.
  5. The key has not expired.
  6. Both Windows clocks are correct.
  7. The guest can reach the resolved relay.
Ask the host to rotate or recreate the key instead of repeatedly retrying a credential with unknown history.

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Receiver SRT URL is rejected

Scene Share uses an encrypted srt:// receiver URL, not an ASMR or Music guest key. Copy the complete URL, including its query string, and paste it into Paste Receiver SRT URL.

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Room created but partner stays waiting

  • Confirm the partner selected the guest route, not the host route.
  • Send the current credential again through a private channel.
  • Ask the partner for their exact dock state.
  • Check whether security software blocks the selected relay.
  • Rotate access and reconnect both ends if the room state is uncertain.

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Follow Discord cannot find a room

  • Confirm the feature is enabled.
  • Link and sync the correct Discord identity in the panel.
  • Join the bound Discord voice channel.
  • Confirm the dock is set to Follow Discord.
  • Leave and rejoin the voice channel if presence changed before the dock connected.
Joining Discord does not automatically start production audio. The dock still requires explicit send opt-in.