Sign-in and room problems

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Browser did not open

1. Select Reopen browser in the dock.
2. If the dock copied a URL, paste that exact URL into your browser.
3. Confirm the URL uses the intended vAudioLink panel domain.
4. Complete the short device code if prompted.
5. Return to OBS and wait for the next authorization poll.

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Waiting for authorization does not finish

• Confirm browser sign-in completed successfully.
• Confirm the browser and dock are using the same intended account.
• Do not start a second authorization flow unless the first expired.
• Check Windows time and network access.
• Select Cancel, start sign-in again, and approve the new device code.

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”Sign-in expired” or authorization issue

Device authorization is time-limited. Start a new sign-in from the dock and complete it promptly. Do not reuse an old browser tab or old device code.

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OBS asks me to sign in again

An approved installation normally reuses its saved authorization after OBS restarts.

1. Open Profile → Signed-in OBS plugins in the panel and check whether this installation is active or revoked.
2. Confirm Windows time is automatic.
3. If the dock says the saved authorization expired or was rejected, start a fresh browser approval.
4. If only account refresh failed, restore network access and retry before revoking the device.

Reinstalling or copying plugin files does not transfer account ownership to another computer. Revoke an old installation you no longer control.

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”Signed in — plan required”

The account is authenticated but cannot create that hosted room.

1. Open the vAudioLink panel.
2. Confirm the intended account and subscription state.
3. Refresh account status in the dock where available.
4. If billing appears active but access remains unavailable, contact support with the account email omitted from public channels.

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Hosted time is low or empty

The Creator plan includes 20 hosted hours per billing period. When the dock shows Add 20 hours or No hosted time left:

1. Open Billing in the panel and confirm the paid Creator subscription is active.
2. Add a 20-hour refill only if you need more time; a trial or inactive paid subscription cannot buy or spend refill time.
3. If checkout completed, wait for Paddle confirmation and refresh account status instead of paying again.
4. Retry the new room or Scene Share guest selection after the balance updates.

An already-active media session can continue until you end it, but an empty balance cannot start the next hosted session. See Hosted time.

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Guest key is rejected

Check in this order:

1. Host and guest opened the same product.
2. The complete key was copied without edits.
3. The host has not ended the room.
4. The host has not ended and recreated the room or, in Music Collab, rotated the key.
5. The key has not expired.
6. Both Windows clocks are correct.
7. The guest can reach the resolved relay.

Ask the host to end and recreate the room instead of repeatedly retrying a credential with unknown history. In Music Collab, the host can use Rotate guest key instead.

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Receiver SRT URL is rejected

The current hosted Scene Share workflow uses a Stage-... code and Join backstage. Scene Share 1.0.1 does not expose the older Paste Receiver SRT URL action. An encrypted srt:// Receiver URL from self-host direct requires an older direct-compatible dock or another explicitly compatible receiver; otherwise use a hosted Stage.

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Stage code is rejected or the guest is missing

• Confirm the guest opened Scene Share and selected Join backstage.
• Copy the complete current Stage-... code without spaces or edits.
• Confirm the host has not ended the Stage and the guest has not been removed.
• Ask the guest to enter a display name, join again, review the Program choice, and become Ready.
• If the code may have been exposed, end the Stage, create a new Stage, and send its new code privately.

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Room created but partner stays waiting

• Confirm the partner selected the guest or backstage route, not the host route.
• Send the current credential again through a private channel.
• Ask the partner for their exact dock state.
• Check whether security software blocks the selected relay.
• End and recreate the room or Stage if its state is uncertain. In Music Collab, Rotate guest key can replace only the guest credential.

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Follow Discord cannot find a room

• Confirm the feature is enabled.
• Link and sync the correct Discord identity in the panel.
• Join the bound Discord voice channel.
• Confirm the dock is set to Follow Discord.
• Leave and rejoin the voice channel if presence changed before the dock connected.