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Start with what the dock, source meter, and OBS Program show. Avoid changing unrelated global OBS settings.

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Choose the symptom

Dock missing or update failed

Installer, plugin loading, wrong OBS installation, and stale build problems.

Cannot sign in or join

Browser authorization, plan access, expired keys, and room connection.

Silent, mono, echoing, or unstable audio

Source selection, meters, channel orientation, monitoring, and network audio.

Music or backing problem

Track preparation, transfer, shared start, managed sources, and duplicate backing.

Scene Share video problem

Receiver URLs, Incoming Program, black video, throughput, and A/V sync.

Collect a support bundle

Record the exact version, role, time, message, and redacted OBS log.

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Fast diagnostic order

1

Read the dock state

Record the exact message before reconnecting. Disconnected indicates a different layer from Connected with a silent meter.
2

Check the local source

Confirm the sender’s selected microphone or vocal source exists, is unmuted, and has meter activity.
3

Check the transport

Confirm both participants remain in the same room and the credential has not expired or rotated.
4

Check the managed source

Confirm the incoming or combined source exists in the active scene and its own meter or preview is active.
5

Check program routing

Confirm the source is not muted, hidden, duplicated, or sent through an unintended monitoring loop.

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Preserve evidence

Before restarting OBS:
  1. Note the product, role, and exact dock message.
  2. Note the approximate time and time zone.
  3. In OBS, select Help → Log Files → View Current Log.
  4. Save the log.
  5. Redact credentials before sharing.
Never include a live guest key, Receiver SRT URL, account token, stream key, self-host signing secret, or payment information.