> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vaudiolink.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Installation and dock problems

> Fix a missing dock, failed plugin load, stale update, or wrong OBS target.

## Dock is missing

<Steps>
  <Step title="Confirm product and OBS compatibility">
    Verify Windows 11, 64-bit OBS Studio 30 or 31, and the correct product installer.
  </Step>

  <Step title="Close every OBS process">
    Exit OBS. In Task Manager, confirm `obs64.exe` is not running.
  </Step>

  <Step title="Run the promoted installer again">
    Download from the [vAudioLink Downloads page](https://vaudiolink.eu/download), then reinstall to the OBS installation you actually launch.
  </Step>

  <Step title="Open the Docks menu">
    Restart OBS and inspect **Docks** for the product's documented name in the [dock reference](/reference/dock-reference).
  </Step>

  <Step title="Inspect the OBS log">
    Open **Help → Log Files → View Current Log** and search for `vAudioLink`, `asmr`, `karaoke`, or `scene`.
  </Step>
</Steps>

## OBS uses a non-standard installation

The installer detects common OBS locations. If OBS is portable, installed per-user, or located on another drive, verify the installer targeted that exact installation.

Do not copy files into several OBS plugin directories at random. Multiple plugin copies can load the wrong version.

## Dock exists but opens an old version

1. End the session and close OBS.
2. Confirm no OBS process remains.
3. Re-run the current promoted installer.
4. Check for multiple OBS installations.
5. Restart OBS and inspect the log for the loaded plugin path.

## OBS reports a missing module or dependency

* Re-run the complete installer rather than copying only the plugin DLL.
* Confirm endpoint security did not quarantine a bundled runtime file.
* Do not download replacement DLLs from third-party DLL sites.
* Include the exact OBS log message in a support request.

## OBS crashes while loading

1. Preserve the current and previous OBS logs.
2. Record the product installer version and OBS version.
3. Avoid repeatedly reopening a production profile.
4. Contact support with redacted logs and the approximate crash time.

<Card title="Contact support" icon="life-ring" href="/support">
  Build a useful, secret-free report.
</Card>