> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vaudiolink.eu/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with vAudioLink rooms, accounts, billing, and releases.

Use the vAudioLink panel for room, account, and billing support.

<Card title="Contact support" icon="life-ring" href="https://panel.vaudiolink.eu/app/support">
  Open a support request in the vAudioLink panel.
</Card>

## Include useful context

Copy this template into the support request:

```text theme={null}
Product:
Plugin version:
OBS Studio version:
Role (host/guest/sender/receiver):
Connection mode (Direct/Follow Discord/self-hosted):
Approximate time and time zone:
Exact dock message:
What I expected:
What happened:
Troubleshooting already completed:
Relevant redacted OBS log attached: yes/no
```

## Collect the OBS log

1. Reproduce the problem once when safe.
2. Before restarting OBS, select **Help → Log Files → View Current Log**.
3. Save the log.
4. Review it for credentials, private URLs, personal information, and unrelated secrets.
5. Attach the redacted file to the private support request.

<Warning>
  Never include a guest key, account token, API key, stream key, private signing key, or payment details.
</Warning>

## Choose the right channel

| Issue                         | Best destination                                                    |
| ----------------------------- | ------------------------------------------------------------------- |
| Setup or connection behavior  | vAudioLink panel support                                            |
| Account or subscription       | vAudioLink panel support                                            |
| Suspected credential exposure | Rotate access first, then private support                           |
| General community question    | [vAudioLink Discord](https://discord.gg/vaudiolink) without secrets |
| Active outage suspicion       | Include exact local time, time zone, and affected product           |

## Releases

Use the [Downloads](https://vaudiolink.eu/download) page for explicitly promoted installers. A newer GitHub release is not offered automatically until it has been approved for the download page.

<CardGroup cols={2}>
  <Card title="Troubleshoot first" icon="stethoscope" href="/troubleshooting">
    Follow the symptom-specific checks and preserve the exact result.
  </Card>

  <Card title="Read release guidance" icon="clock-rotate-left" href="/release-notes">
    Check compatibility and safe update expectations.
  </Card>
</CardGroup>